Nelden Joy Uzarraga | My Virtual Assistant Portfolio

Virtual Assistant

PORTFOLIO

BY: NELDEN JOY UZARRAGA

yOUR VIRTUAL ASSISTANT

I am Nelden Joy Uzarraga

A freelance virtual assistant who is proficient in handling administrative projects, including but not limited to: document creation, data entry, and social media management. Can work one-on-one with small businesses to provide flexible and affordable administrative support.

skills &

expertise

Basic Graphic Design
Email handling or email optimization
Data Collection and Data Entry
Social Media Management (scheduling posts)
Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook)
Funnel Building
Digital Marketing
Basic Accounting/ Basic Bookkeeping
Other administrative or executive tasks

tools i am familiar with:

services i can do for you:

Trello
Asana, Jotform, Google Form
Canva
Capcut
Google Drive
Google Suites
Systeme.io, Kajabi
Calendly
Dropbox
Slack
Toggl
Gmail
ClickFunnels
Mailchimp
Zapier
Zoom

Administrative Support
Data Entry and Management
Social Media Management
Customer Support
Content Creation
Research Assistance
Creating and formatting documents
Project Management
Article creation
Copywriting for marketing materials
Order processing
Inventory management
Customer communication for online stores
Basic website maintenance
Providing assistance with software or tools
Calendar management
Email organization and response
Appointment scheduling
Travel arrangements

Mission

Vision

to seamlessly integrate into users' lives, anticipating their needs, and proactively assisting them in accomplishing tasks, accessing information, and staying organized, thereby enhancing productivity and simplifying daily routines.

to provide efficient and effective support to users by automating tasks, retrieving information, facilitating communication, coordinating schedules, learning and adapting to user needs, and enhancing accessibility to technology.

Experiences

november

2022-

november 2023

licensed financial advisor

Insurance Company

Assessing clients' financial goals, risk tolerance, and current financial situation to develop comprehensive financial plans. This involves analyzing income, expenses, assets, and liabilities to recommend appropriate strategies for saving, investing, and managing finances effectively.
Evaluating clients' insurance needs across various areas such as life insurance, health insurance, disability insurance, and property and casualty insurance. Recommending suitable insurance products to mitigate risks and protect clients' financial well-being.
Providing investment advice tailored to clients' objectives and risk profiles. This includes recommending investment products such as stocks, bonds, mutual funds, and retirement accounts, and monitoring investment performance to ensure alignment with clients' goals.
Building and maintaining strong relationships with clients by understanding their needs, communicating effectively, and providing ongoing support and guidance. This involves regular meetings, updates on financial matters, and addressing any concerns or questions clients may have.

october 2022

customer service/ event setter

Sivako Foods (Manufacturing/ Production Plant)

Respond promptly to incoming customer inquiries via phone, email, or chat. Provide assistance with product information, order tracking, billing inquiries, or troubleshooting technical issues.
Address customer concerns and complaints effectively, aiming for first-call resolution whenever possible. Utilize problem-solving skills and company guidelines to resolve issues to the customer's satisfaction.
Accurately document customer interactions, including details of inquiries, resolutions provided, and any follow-up actions required, using the company's CRM (Customer Relationship Management) system.
Process orders, returns, exchanges, or cancellations as requested by customers, following established protocols and ensuring accuracy in transactions.
Schedule appointments or confirmations for interested prospects to attend the event, coordinating logistics and providing necessary details.

Experiences

october 2021

quality assurance specialist

GAMA Foods Corporation

Familiarized the quality standards, procedures, and specifications relevant to the products or services being assessed.
Conducted inspections of raw materials, components, or finished products using established criteria and inspection methods to ensure compliance with quality standards
Documented inspection results, including any deviations or non-conformities found, using standardized forms or digital systems, and maintain accurate records for reference.
Identified and troubleshooted quality issues or discrepancies, collaborating with relevant departments such as production, engineering, or procurement to address root causes and implement corrective actions.
Communicate quality-related issues, findings, and recommendations to management and relevant stakeholders, facilitating decision-making and problem-solving efforts.

Virtual Assistant

certified training

Social Media Management:

Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment.

Graphic and Video Creation using Canva:

Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes.

Data Entry:

Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information.

Project Management:

Learned project management principles and techniques, including task organization, timeline management, and coordination with team members.

Calendar Management:

Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.